1. Advance payments

Advance payments cover discovery, planning, design direction, setup, communication, reserved project time, and early project work.

Once work has commenced, advance payments are generally non-refundable.

"Work has commenced" includes any discovery call, strategy work, design work, development work, setup work, communication, or third-party purchase made for the project.

2. Cancellation before work begins

If you cancel before work has commenced, a refund may be considered after deducting any non-refundable third-party costs, payment-gateway charges, bank charges, transaction costs, or currency conversion fees already incurred.

Approved refunds are usually processed within 10 business days.

3. Cancellation after work begins

If you cancel after work has started, the advance payment is retained.

Any completed milestones, approved deliverables, project work already completed, and third-party costs incurred on your behalf are non-refundable.

Completed deliverables may be handed over once all outstanding dues and third-party costs have been cleared.

4. Dissatisfaction and revisions

If you are unsatisfied with the work, Kyren Tech will make reasonable efforts to address your concerns within the revision rounds included in your proposal.

Additional revisions, major direction changes, or work outside the agreed scope may be quoted separately.

Any partial refund, if considered, is at Kyren Tech's discretion and may deduct the value of work already completed, time spent, third-party costs, and transaction charges.

5. Care plans and recurring services

Website care plans, retainers, hosting support, maintenance, content support, SEO support, reporting, and other recurring services are billed in advance as stated in the proposal.

Some plans may include a minimum commitment period. During that minimum term, the plan cannot be cancelled for convenience unless agreed in writing.

After the minimum term, cancellation may require 30 days' written notice.

Services remain active until the end of the period already paid for. Payments for the active billing period are non-refundable.

6. Hosting, domains and third-party costs

Some projects or care plans may require third-party services such as hosting, domains, business email, security tools, backups, licensed software, plugins, analytics, forms, or integrations.

Where Kyren Tech purchases or renews these services on your behalf, the cost may be included in your plan or billed separately as agreed in the proposal.

Many providers bill annually or for fixed terms. Once paid to the provider, these costs are usually non-refundable.

Cancelling a project or plan does not cancel responsibility for third-party costs already purchased, renewed, activated, or committed on your behalf.

7. What happens when a care plan ends

When a care plan or recurring service ends:

• Your domain remains registered in your name where applicable.
• You may take over billing of third-party services directly where the provider allows.
• Kyren Tech may assist with transfer or handover where reasonable.
• Transfer support outside an active plan may be billed separately.
• If you do not continue or take over required services, your website, email, forms, integrations, or related features may stop working after the paid period ends.
• Kyren Tech is not responsible for downtime, data loss, email loss, or service disruption resulting from cancelled, unpaid, expired, or discontinued third-party services.

8. International payments and currency

Refunds for international payments, where approved, are usually issued through the original payment method where possible.

Currency conversion differences, exchange-rate changes, bank charges, payment-gateway fees, and intermediary charges are the client's responsibility and are not refundable.

9. Late or failed payments

If an invoice, milestone, care plan, or recurring payment is overdue, Kyren Tech may pause work, delay handover, restrict support, or suspend services until payment is received.

Where third-party services are unpaid or overdue, the related website, email, hosting, domain, or integrations may be affected.

10. Payment-gateway fees and taxes

Where a refund is approved, it is issued after deducting non-refundable payment-gateway fees, transaction charges, bank fees, currency conversion costs, third-party costs, and applicable taxes where relevant.

11. Chargebacks and disputes

If you have a concern about a payment, please contact Kyren Tech first so the issue can be reviewed and resolved.

Chargebacks or payment disputes for delivered work, completed milestones, active services, or third-party costs already incurred may be contested with evidence of the agreed scope, communication, invoices, and work completed.

12. Inactive or abandoned projects

If you do not respond, provide required inputs, share assets, approve work, or communicate for 30 consecutive days during an active project despite reasonable follow-up, the project may be treated as paused or abandoned.

The advance and any completed milestone payments may be retained. Resuming the project later may require a revised timeline, additional charges, or a fresh quote.

13. How to request a refund

To request a refund review, email accounts@kyrentech.in.

Include:

• Your name
• Business name
• Invoice number, if available
• Project name
• Reason for the request

Kyren Tech will review the request and respond within a reasonable timeframe.

14. Contact

For refund and cancellation questions, contact:

Kyren Tech
Email: accounts@kyrentech.in
General enquiries: hello@kyrentech.in
Phone: +91 84549 03919
Location: Thane, Maharashtra, India